Terms of service

These terms govern use of Motivox, the garage software SaaS provided by Innovolabs B.V. By creating an account, starting a trial, or using Motivox, you agree to these terms, including the data processing agreement in section 7.

1. Parties and contact

Provider: Innovolabs B.V., Edelherthof 16, 4105 VP Culemborg, the Netherlands, KvK 97588911, email hello@innovolabs.nl. VAT ID NL868124047B01.

Customer: the legal entity or sole trader that registers a Motivox tenant (garage / shop).

Motivox is offered to businesses only. By registering you confirm that you act in the course of a profession or business and not as a consumer.

2. The service

Motivox is a multi-tenant web SaaS for auto repair shops. It supports a connected job chain, typically intake, inspection, quote/approval, work order, hours, parts/consumables, and invoicing, via three web portals:

• Office (back office / shop owner)
• Technician
• Customer (one-time code login and/or secure links)

Motivox is not a separate native iOS/Android application. Optional integrations (e.g. Mollie, Tikkie, Exact Online, Moneybird, e-Boekhouden) are available per shop after you connect them; they are not enabled for everyone by default. RDW plate lookup and APK reminders are not a certified APK-station software suite. Customer appointment slots are available after quote approval, not as cold public self-booking.

Motivox records a customer’s approval of a quote as a simple electronic signature with supporting evidence (consent, time, IP address and PDF). It does not provide advanced or qualified electronic signatures. The repair contract is between your shop and your customer; Innovolabs B.V. is not a party to it and is not responsible for your quotes, prices, repairs or invoices.

Features evolve over time; marketing pages describe current capabilities and may be updated.

3. Accounts and access

You must provide accurate registration and onboarding information. You are responsible for:

• Users you invite (office and technician seats)
• Keeping credentials confidential and enabling MFA where offered
• Activity under your tenant
• Compliance with applicable law when processing your own customers’ data in Motivox

We may suspend access for security incidents, unpaid fees after notice, or material breach.

4. Trial, plans, and billing

• New shops may receive a 30-day trial after sign-up (subject to confirmation and onboarding). The trial includes the features of the Garage plan.
• After the trial, you choose a plan in Motivox (ZZP or Garage) and pay via Stripe. List prices on the website are excl. VAT; Stripe Tax adds VAT where applicable.
• Seat limits apply per plan. On the Garage plan you can add extra accounts for €4 per month excl. VAT each; you confirm this in Motivox before the extra seat is billed. ZZP does not offer extra seats; upgrade to Garage instead.
• Live shop planning is part of the Garage plan and the trial, not of ZZP.
• Garage group / unlimited seats are available on request (sales).
• Subscriptions are monthly and renew automatically. You may cancel at any time via the Stripe customer portal in Motivox; cancellation takes effect at the end of the billing period already paid. Fees already paid are not refunded for a partial period.
• Repair invoices your shop issues to its customers are separate from Motivox subscription fees. Online payment of those invoices requires your shop to connect Mollie or Tikkie.

We may change prices and plan details for future periods. We will notify you at least 30 days before a change takes effect. If you do not agree, you may cancel before the change takes effect.

5. Acceptable use

You must not:

• Attempt to access another tenant’s data
• Probe, overload, or disrupt the service beyond normal use
• Use Motivox for unlawful content or activities
• Resell or white-label the service without our written agreement
• Circumvent seat limits, billing, or security controls

6. Customer content

You retain ownership of content you upload or generate in your tenant (customers, jobs, invoices, media, etc.). You grant us a limited licence to host, process, and display that content solely to provide Motivox.

7. Data processing agreement (art. 28 AVG/GDPR)

This section is the data processing agreement between you (controller) and Innovolabs B.V. (processor). It applies from the moment you register and for as long as we process personal data on your behalf. We will also sign a separate copy on request.

7.1 Subject and nature. We process personal data on your behalf to provide Motivox: hosting, storage, backups, display in the portals, PDF generation, email delivery, and support you request. The personal data concerns your customers and their contact persons, vehicle owners and drivers, your staff and technicians, and other people whose data you enter (types of data: name, contact details, vehicle and licence-plate data, job, quote, hours and invoice data, portal access data, and signature evidence). Duration: the term of your subscription plus the period in 7.9.

7.2 Instructions. We process the data only on your documented instructions, which are these terms and your use of Motivox. If we believe an instruction breaches the law, we will tell you. We do not use this data for our own purposes.

7.3 Confidentiality. Everyone with access to the data at our side is bound by confidentiality.

7.4 Security. We take appropriate technical and organisational measures (art. 32 AVG), as described in our privacy policy, section 8.

7.5 Subprocessors. You give general authorisation to use the subprocessors listed in our privacy policy, section 5 (currently Hetzner for hosting in Germany and SiteGround for email delivery). We bind each subprocessor to obligations equivalent to this section. We will inform you by email or in Motivox at least 30 days before adding or replacing a subprocessor; you may object on reasonable grounds within that period. If we cannot accommodate the objection, you may cancel.

7.6 Data subject requests. Motivox has tools for export and anonymisation of customer data. We will reasonably help you respond to data subject requests; if a request reaches us directly, we forward it to you.

7.7 Incidents. We notify you without undue delay and in any event within 48 hours after becoming aware of a personal data breach affecting your data, with the information we have to allow you to meet your own notification duties (art. 33–34 AVG).

7.8 Assistance and audits. We reasonably assist you with data protection impact assessments and prior consultation where relevant. We provide the information needed to demonstrate compliance and allow for audits once a year on reasonable notice, at your cost and without disrupting our service or other customers’ data.

7.9 Return and deletion. After the subscription ends, you can export your data for 30 days. After that period, or sooner if you delete the garage account (after a 14-day grace period), we delete or anonymise the data, unless law requires longer storage. Backups expire in the normal backup rotation.

7.10 Transfers. We process your data in the EU. Transfers outside the EEA take place only with appropriate safeguards (see the privacy policy, section 6).

7.11 Liability and precedence. Liability under this section is governed by section 10. If this section conflicts with the rest of the terms on the processing of personal data, this section prevails.

For personal data that we process as a controller (for example your account data), see our privacy policy.

8. Intellectual property

Motivox software, branding, documentation, and related IP remain owned by Innovolabs B.V. or its licensors. These terms grant you a non-exclusive, non-transferable right to use the SaaS during an active subscription or trial, not ownership of the software.

9. Availability and support

We aim for commercially reasonable availability and provide email support on business days (NL/EN) as described on the pricing page. We do not guarantee uninterrupted or error-free operation. Planned maintenance and force majeure may affect availability. Backups and hosting are part of the service design; restore options may be limited by the nature of the incident.

10. Warranties and liability

The service is provided on an “as is” and “as available” basis to the extent permitted by Dutch law. Nothing in these terms excludes liability that cannot lawfully be limited (including intent or deliberate recklessness by Innovolabs B.V. itself).

Subject to the previous sentence:

• We are not liable for indirect or consequential damage (including lost profit or reputational harm), unless mandatory law provides otherwise.
• Our total aggregate liability arising from or related to Motivox in any twelve-month period is limited to the fees you paid us for Motivox in that period (or, during an unpaid trial, €100).

You are responsible for verifying invoices, tax settings, and operational decisions made with the software, and for keeping your own exports of data you need for your bookkeeping.

11. Term and termination

These terms apply while you use Motivox. You may stop using the service and cancel billing as described above. We may terminate or suspend for material breach, illegal use, or prolonged non-payment. After termination, access ends and section 7.9 applies to your data.

Provisions that by nature should survive (IP, liability limits, confidentiality, governing law) remain in effect.

12. Confidentiality

Each party keeps confidential the non-public information of the other party that it receives in connection with Motivox (for your tenant data: see section 7), uses it only for this agreement, and discloses it only to those who need it or when the law requires. This does not apply to information that is public without breach, already known, or independently developed.

13. Changes to the terms

We may update these terms. We will notify you at least 30 days before material changes take effect, by email or in Motivox. If you do not agree, you may cancel before the changes take effect. Continued use after that date constitutes acceptance. The “Last updated” date will change.

14. Governing law and disputes

These terms are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands, in first instance the Rechtbank Gelderland (the district of Innovolabs B.V.’s registered office in Culemborg), unless mandatory rules require otherwise.

15. Language and contact

If the Dutch and English versions differ, the Dutch version prevails.

Innovolabs B.V., Edelherthof 16, 4105 VP Culemborg, KvK 97588911, hello@innovolabs.nl